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Names, Legal Names, and Fractally Deferred Responsibility

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I was prompted to write this article by the experience of a friend of mine who was somewhat embarrassed by having his full, legal name called out in front of a room full of people who only knew him by another name. The was the result of a software system suffering from precisely the ailment I described: someone used the ‘name’ field for the name displayed to kitchen workers who were preparing an order.